These terms govern your use of the Versatile Wills website and any enquiry you make through it. Separate engagement terms apply once you instruct us to carry out work, these will be provided to you in writing before any work begins.
1. About us
This website is operated by Versatile Wills Limited, a company registered in England and Wales (company number 15577368), with our registered office at AFE Accountants Ltd, Building 3 North London Business Park, Oakleigh Road South, London N11 1GN, and our trading office at 77 Marsh Wall, London E14 9SH.
You can contact us at info@versatilewills.co.uk, by phone on 020 3930 3430, or by WhatsApp on 07400 763 370.
2. Use of this website
You may use this website for personal, non-commercial use to learn about our services and contact us. By using the site, you agree:
- Not to use it in any way that breaches any applicable law or regulation
- Not to attempt to gain unauthorised access to our systems
- Not to introduce viruses, malware, or harmful code
- Not to use the site to send unsolicited marketing or spam
- To provide accurate information when contacting us
3. Information on this website
The information on this website is general guidance only. It is not legal advice and does not create a solicitor-client or any other professional relationship. Every situation is different, for advice tailored to your circumstances, please contact us for a consultation.
We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that everything on the website is current or error-free. We may update or change content at any time without notice.
4. Our services
We provide will writing, lasting power of attorney drafting, trust planning, and related estate planning services. All wills, LPAs, and trusts are drafted by qualified will writers and estate planning specialists. We use the appropriately qualified professional for each type of work, for example, accountants for tax-related advice, and qualified will writers for drafting.
When you instruct us:
- We will give you a written quote for the work, with no hidden fees
- You will receive a separate engagement letter setting out the scope of work, fees, and timescales
- The contract for the work is formed only when you confirm acceptance in writing of our engagement letter
5. Enquiries via this website
Submitting an enquiry form, phoning, or messaging us on WhatsApp does not create a contract for legal services. It simply starts a conversation. You are under no obligation, and we are under no obligation to take on your matter.
We will use the information you provide only to respond to your enquiry. See our Privacy Policy for full details on how we handle personal data.
6. Fees and pricing
We do not publish standard prices because every client's situation is different. After a free 15-minute consultation, we provide a fixed written quote tailored to the work involved. There are no hidden fees and no surprises. You may decline to proceed at any point before the engagement letter is signed.
7. Cancellation rights (Consumer Contracts Regulations 2013)
Where you instruct us as a consumer (i.e. for personal, not business, purposes), you have a statutory 14-day cooling-off period from the date the contract is formed during which you can cancel without giving a reason.
If you want us to start work before the 14 days expire, you must request this in writing. If you cancel after work has started, we may charge a proportionate fee for work already completed.
8. Intellectual property
All content on this website (text, design, logo, images, structure) is owned by or licensed to Versatile Wills Limited and protected by UK and international copyright laws. You may not copy, distribute, or republish any part of the site for commercial purposes without our written permission.
9. Limitation of liability
Nothing in these terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful to limit liability
Subject to that, our liability arising out of your use of this website (as distinct from any engagement to provide services) is limited to the maximum extent permitted by law. We do not accept liability for any loss resulting from reliance on general information published on the site.
For work we undertake on instruction, our liability is governed by the terms of the relevant engagement letter, which will set out the basis on which we accept liability and the limits that apply.
10. External links
This website may contain links to third-party websites. We do not control these sites and are not responsible for their content, accuracy, or any consequences of your interaction with them.
11. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising out of your use of this website is subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top reflects the latest version. By continuing to use the website after changes are published, you accept the updated terms.
13. Complaints
If you are unhappy with any aspect of our service, please see our complaints procedure, which sets out how to raise a concern and how we will respond.
14. Contact
If you have any questions about these terms, please contact us at info@versatilewills.co.uk or 020 3930 3430.